Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to

We dont have a permanent store, but subscribe to our Newsletter so we can let you know about the openings of our PopUp stores in Europe and in the US.

We accept all major credit and debit cards including Visa, Mastercard and American Express. You can place your order securely on the website. You can also pay for your order by bank transfert or using Paypal.

If you see a product you like on the website that is out of stock, please email for more information on when the item will be available.

If something has been removed from our site, this usually means it is out of stock and we won’t be making any more of it. However, it may still be worth emailing as we may be able to track it down for you.

No, once an order has been placed, unfortunately we cannot change it. If you would like to purchase additional items, please place another order on the website.

Delivery costs are calculated depending on the weight and volume of the items we’re sending. The charges are exactly what is charged by your selected courier.

We’ll send you an email to let you know when your order has been sent out and this will contain a link to track it if it’s been sent using tracked service. If you’d like an update on the progress on your order, you can email

If you have a specific deadline to receive an order, please email and we will be happy to see what we can do to expedite your order.

We only ship in Europe, UK and USA.

We hope that you will be happy with your order. However, if for any reason you wish to return something, you may do so, provided that the item(s) are unused and in perfect condition, complete with original packaging. All returns must be packed with the original dispatch note. Concerning returns, please send your request to Also note that we're unable to process exchanges.

Please use the original packaging to pack your items, along with your returns form, and send them all to LURE PARIS, 25 rue de Lubeck 75116, Paris, France. We strongly recommend using a tracked delivery service to cover you against loss or damage.

At LURE, we carefully and conciously choose how the end product will reach our consumers hands. This concerns the cover but also the filler. That’s why all our cushions come complete and we do not sell them separately. This not only helps our cushions to look and feel their very best but is align with our sustainable development production strategy.

Our cushions fillers are standard: 45cm x 45cm, 60cm x 40cm and 60cm x 60cm

All LURE's cushions are dry clean only.